There are 3 ways to submit tasks to us.

1. New Task Form - Manually submit tasks one at a time using the submit task form on your client portal.
2. Via Slack - Shoot a task request to your project manager using Slack. You can shoot over one task at a time or drop a spreadsheet with multiple tasks that need to be added and they will take care of it for you.
3. Task Integrations - Would you like to set it up so tasks can automatically be added based on Zapier Triggers? We can set these customized automations for you. Just let us know how we can help. If you have any questions about task integrations just let us know and we’ll be happy to assist. Example use cases would be new orders that need to be processed, change request tickets from your client's websites and more!

The pricing of our service is broken down into two parts. The first part is a $1000/month membership fee that covers the access to your portal and also includes a credit for $1000 worth of work. The second part of the pricing is the cost of any additional hours that are worked on your project in excess of your initial $1000 credit. These will be billed to your card on file each week on Friday. A detailed copy of your invoice will be emailed to you and another copy will be uploaded into your client portal for easy access. To view a list of the hourly rates for our different types of workers, Click Here.

All of our workers are located in the Philippines. Some work from our offices and some work from approved remote locations.

We believe that if you’re not happy with our services you shouldn’t be contractually obligated to continue to have to use them. If you feel like it’s not a good fit you can choose to cancel your subscription and not renew for the next month. We never want you to be locked into  a subscription that you do not want. 

Trouble Free Employees will provide you with a client portal that allows you to see the live status of any of your tasks including the amount of time that has been spent on it. Our project managers can be requested to conduct scoping on any of your tasks where they will work with the team to come up with a detailed estimate of the time they think the task will take. The scoping is a billable activity and the estimate that they make is meant to be an estimate. It is not a quote and we cannot guarantee that the task will be completed in the estimated time. That being said, our team typically comes in under their estimated times not over. Being that we bill by the hour when we come in under our time estimate the cost of your project will be lower. You can view the complete hourly price list for all of our different types of workers, Click Here.