Common Questions & Answers

How can I submit my tasks?

There are 3 ways to submit tasks to us.

1. New Task Form - Manually submit tasks one at a time using the submit task form on your client portal.
2. Via Slack - Shoot a task request to your project manager using Slack. You can shoot over one task at a time or drop a spreadsheet with multiple tasks that need to be added and they will take care of it for you.
3. Task Integrations - Would you like to set it up so tasks can automatically be added based on Zapier Triggers? We can set these customized automations for you. Just let us know how we can help. If you have any questions about task integrations just let us know and we’ll be happy to assist.

When and how am I billed?

The pricing of our service is broken down into two parts. The first part is a $50/mo membership fee that covers the access to your portal. The second part of the pricing is the cost of the hours that are worked on your project. These will be billed to your card on file each week on Friday. A copy of your invoice will be mailed to you and another copy will be uploaded into your client portal for easy access.

Where are my team members located?

All of our workers are located in the Philippines. Some work from our offices and some work from approved remote locations.

Is a long term contract required?

We believe that if you’re not happy with our services you shouldn’t be contractually obligated to continue to have to use them. If you feel like it’s not a good fit you can cancel at anytime. If you do have full time workers we encourage you to give 2 weeks notice but it is not required.

How will I know how much my tasks will cost?

Trouble Free Employees will provide you with a client portal that allows you to see the live status of any of your tasks including the amount of time that has been spent on it. Our project managers can be requested to conduct scoping on any of your tasks where they will work with the team to come up with a detailed estimate of the time they think the task will take. The scoping is a billable activity and the estimate that they make is meant to be an estimate. It is not a quote and we cannot guarantee that the task will be completed in the estimated time. That being said, our team typically comes in under their estimated times not over. Being that we bill by the hour when we come in under our time estimate the cost of your project will be lower.

Still have unanswered questions?

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